LounaLab service will close June 18th. As of today, products can no longer be purchased there.

All purchased appointments and test results are safe and are available here until the stated date, then transferred to the current SYNLAB service. For more details see the news or contact our representative.

Terms of service

LOUNA is part of SYNLAB Suomi Ltd (Business ID: 2674625-7) and its registered trademark.

Contact information: SYNLAB Suomi Ltd Kivihaantie 7 FI-00310 Helsinki, Finland

These terms of use apply to the www.lounalab.fi site, any of its sub-pages and the My LOUNA service (hereinafter jointly referred to as “the Services”). By using the Services, you are considered to have reviewed these terms of use and agreed to comply with them. SYNLAB Suomi Ltd (hereinafter referred to as “We”) reserves the right to amend these terms at any time without prior notice, so read these terms carefully each time you use the Services. The Services may also involve special page- or service-specific terms or third-party terms. You should review them and agree to comply with them as well when using the Services. These special terms take priority over these terms, which, however, does not affect the validity of these terms concerning the relationship between you and Us. We have the right to amend the terms of use, layout, content and availability of the Services and the services provided or other properties of the Services or discontinue the Services and the right to suspend the provision of the Services for the duration of maintenance and updating measures at any time without prior notice.


The Services only include general and legally non-binding information. The information published in the Services is only provided for information without commitments, and it shall not constitute an offer, call for action or expert advice unless otherwise separately and specifically mentioned. We give no guarantee of the accuracy of the information in the Services. All of the information and descriptions concerning products (services and goods) offered by us or a third party contained by the Services are general, unless otherwise separately and specifically mentioned. More detailed and binding information about the products is available from us or the third party concerned in connection with the establishment of a customer and contractual relationship. We do not guarantee the uninterrupted or flawless functioning of the Services. We are not liable for any direct or indirect damage caused by the use or inability to use these Services or electronic services, documents or links included in the Services or associated damage. We are not liable for material in the Services or found via a link in the Services produced or published by a third party, associated intellectual property rights, reliability, accuracy or any other corresponding factor that causes or might cause damage to you or another party directly or indirectly, and presenting the said material or link shall not constitute our recommendation or prompt to use the third party or its products or services or mean that we are acting for or on behalf of it, unless otherwise specifically mentioned. The limitations of liability mentioned herein do not apply to our liabilities based on compelling legislation, with regard to which we are liable for any damage in accordance with the compelling legislation in force.

Use of the Service and information provided

You shall by all reasonable means make sure that the Services cannot be contaminated or overloaded because of a virus, data system break-in on your device or information system environment or other corresponding reason and shall be liable for such damage if preventing or restricting the damage would have been within your reasonable control.

You are liable for the accuracy and reception of the information you provide via the Service and acknowledge that the confidentiality of e-mail or other messages transmitted through an open network cannot be guaranteed. You shall not send any illegal or inappropriate material through the Services, and if you submit information relating to a third party, such as personal data or materials protected by intellectual property rights, you are liable for ensuring that you have the appropriate written consent and are liable for the damage incurred by us due to any lack of consent, incorrectness or insufficiency.

Online booking of appointments

The online booking of appointments that we offer in our Services is only intended for scheduling an appointment for a sales event concerning directly and immediately a product or service or a demonstration appointment concerning a product or service between the customer and Us. Relaying, distributing or other corresponding forwarding of any information we provide on our online booking site, such as relaying information about available appointments, analytics concerning appointment-booking and computerised or automated search for products or available appointments is prohibited.

Personal data and cookies

Protecting personal data is of paramount importance, and in order to secure the traffic between you and Us, we use the SSL connection protocol with which your visit to our site and the data generated in connection with it can be protected against disclosure to third parties. Personal data includes all information with which you can be directly or indirectly identified. We process personal data in accordance with the legislation in force. We collect personal data using forms on the Service. Read our privacy statement concerning this processing of personal data. The Services use cookies. A cookie is a small text file that the internet browser stores on your device. Cookies make it possible to obtain information about your IP address, time of visit, pages used, browser type and your device, as well as the URL, server and domain from which you entered our site. The above-mentioned data cannot be restored to a format that identifies you, and it will not harm your device or files. We use cookies to analyse the traffic and technical functionality of our website, to develop our website and business, to customise the pages and for reporting purposes. You can prevent the use of cookies and delete existing cookies in your browser settings, but in this case, we cannot guarantee that the pages will work on your device. Preventing the use of cookies can prevent or impair the use of the site. Additional information about the cookies we use is available here.

Intellectual property rights

All of the information presented in the Services, including but not limited to logos and business names and the visual appearance of the Services, are the property of SYNLAB Suomi Ltd and/or its licence-holder partners. All of the information in the Services is protected by copyright, trademark rights and business name rights and other exclusive rights and related legislation. Publishing, copying, transmitting or distributing the content of the Services or part thereof is prohibited without the written consent of SYNLAB Suomi Ltd. You agree not to store, publish, copy, distribute, relay or amend the Services or the material included in it and not to create derivative works with it without the advance written consent of SYNLAB Suomi Ltd. However, you shall have the right to temporarily use, print, forward and store the material in the Services for your own personal, non-commercial purposes. SYNLAB Suomi Ltd or its licence-holder partner reserves full intellectual property rights and ownership to all of the materials you copy, download or print from the Services. Any linking to the Services except for linking to the main page www.lounalab.fi is prohibited without the advance written consent of SYNLAB Suomi Ltd. You can send all consent requests associated with the above-mentioned use of intellectual property rights by e-mail to info@lounalab.fi.

Governing law

Any disputes arising from the use of the Services shall be governed by the laws of Finland. Missing